Event Cancellation Policy
Any fee-based event will be held to the following cancellation terms and conditions. There are separate cancellation policies for in-person and virtual events.
In-Person Fee-Based Events (ex. Conferences, Forums, Annual Meetings, etc.)
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Cancellations received on or before 20 business days of the event will result in a full refund minus a 10% processing fee.
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Cancellations received on or before 10 business days of the event will result in a 50% refund minus a 10% processing fee.
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No refunds will be offered for cancellations received after 10 business days before the event.
Virtual Fee-Based Events (ex. Webinars, Trainings)
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Cancellations received on or before 10 business days of the event will result in a 100% refund minus a 10% processing fee.
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For virtual events that have multiple sessions, the cancellation must occur on or before 10 business day of the first day of the event to be eligible for a 100% refund minus a 10% processing fee.
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Cancellations received on or before 5 business days of the event will result in a 50% refund minus a 10% processing fee.
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No refunds will be offered for cancellations received after 5 business days before the event.
To receive a refund, all cancellations must be in writing and must be received by emailing info@nchl.org according to the above schedule.
Substitutions are encouraged but must be from within the same organization.
“No Shows” are non-refundable.
(Updated July 2021)