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2021 Annual Meeting
Agenda

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Leading Corporate Member Sponsors

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Sustaining Corporate Member Sponsors

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Contributing Corporate Member Sponsors

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Gold-Level Event Sponsors

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Silver-Level Event Sponsors

Official Media Partner

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MONDAY, AUGUST 23
 

11:00–11:30 AM CT

OPENING REMARKS

 

Introduction: Jill Schwieters, Managing Partner, JAS & Associates & Board Chair, NCHL Board of Directors

Jarrett Fowler, Director, USCIPP, NCHL

 


NOON CT

WELCOME AND OVERVIEW OF THE DAY FROM FLYWIRE

Victoria Napoli, Client Services Manager, Healthcare, Flywire



 

NOON–1:00 PM CT

 

CULTURAL COMPETENCY IN THE CARE OF GLOBAL PATIENTS AND FAMILIES: PRE-, MID-, AND POST-COVID PANDEMIC & AN INSTITUTIONAL COMMITMENT TO PROVIDING CARE ACROSS CULTURES 

Introduction: Jarrett Fowler, Director, USCIPP, NCHL

Kim E. Hunt, MSN, Pediatric Nurse Practitioner, Global Medical Service, Boston Children’s Hospital


Lynne M. Lewis, DNP, Pediatric Nurse Practitioner, Global Medical Service, Boston Children’s Hospital


Maher Seleman, MBCHB, MD, Supervisor, Global Patient Services, Boston Children’s Hospital


Deborah Toffler, Senior Director, Patient Care Services, Dana-Farber Cancer Institute
 

1:30–2:30 PM CT

GET TO KNOW THE NATIONAL CENTER FOR HEALTHCARE LEADERSHIP (NCHL)
 

Introduction: Barbara Ralston, Senior Consultant, Strategic Development, Dignity Health International; Chair, USCIPP Advisory Council; Board Member, NCHL Board of Directors


Jarrett Fowler, Director, USCIPP, NCHL


Meghan Nousaine, Director, Communications and Membership, NCHL


Melanie Standish, Program Manager, LENS, NCHL


LeAnn Swanson, CEO, NCHL
 

3:00–4:00 PM CT

FROM OPPORTUNITY TO SUSTAINABILITY: RE-IMAGINING INTERNATIONAL HEALTHCARE SERVICES

Introduction: Jeanne Armentrout, Executive Vice President and CAO, Carilion Clinic & Board Member, NCHL Board of Directors

 

Irving Stackpole, President, Stackpole & Associates


Elizabeth Ziemba, JD, Founder and President, Medical Tourism Training, Inc.
 

TUESDAY, AUGUST 24

 

9:00 AM CT

WELCOME AND OVERVIEW OF THE DAY FROM SODEXO

Ann Hines, Executive Vice President, Human Resources, Sodexo Healthcare – North America
 

9:00–11:00 AM CT

ENTRY AND INVESTMENT IN THE SAUDI ARABIAN HEALTHCARE MARKET

Introduction: Jarrett Fowler, Director, USCIPP, NCHL
 

Mansoor Ahmed, Director, Research & Advisory, Real Estate, Healthcare, Education & PPP, Middle East and North Africa (MENA), Colliers International

Ahmed Al-Alawi, Deputy Head, Global Trade and Receivables Finance, The Saudi British Bank (SABB)

Rusty Miller, Senior Vice President and US Head, Healthcare Banking, HSBC

Patrik Mozola, Relationship Director, Large Corporates, Commercial Banking UAE, HSBC

Christina Sochacki, JD, Senior Associate, Al Tamimi & Company

1:00–2:30 PM CT

USCIPP ANNUAL BENCHMARKING SURVEY DATA SESSION
(USCIPP MEMBERS WHO HAVE COMPLETED THE 2019–2020 BENCHMARKING SURVEY ONLY)

Introduction: Jarrett Fowler, Director, USCIPP, NCHL

Tricia Johnson, PhD, Research Advisor, USCIPP, NCHL; Professor and Associate Chair of Research & Education, Department of Health Systems Management, Rush University; Director, Rush Center for the Advancement of Healthcare Value


Callie Lambert, Research Manager, USCIPP, NCHL
 

WEDNESDAY, AUGUST 25

 

11:00 AM CT

WELCOME AND OVERVIEW OF THE DAY FROM MORE HEALTH

 

Pamela (Pam) Frank, Vice President, Strategic Partnerships, MORE Health
 

11:00 AM–NOON CT

ENHANCING CARE ACCESS AND QUALITY THROUGH CROSS-BORDER TELEMEDICINE: AN INTEGRATED APPROACH AT UPMC INTERNATIONAL

 

Introduction: Jarrett Fowler, Director, USCIPP, NCHL

Matthew Harinstein, MD, Senior Vice President, COO, and Associate Chief Medical Officer, University of Pittsburgh Medical Center (UPMC) International

Andrew Watson, MD, Vice President, Clinical Information Technology Transformation, International Division and Medical Director, Telemedicine, University of Pittsburgh Medical Center (UPMC)

 

12:30–1:30 PM CT

INTERNATIONAL TELEHEALTH SOLUTIONS AT UNITEDHEALTHCARE GLOBAL

Introduction: Jarrett Fowler, Director, USCIPP, NCHL

Amit Arwindekar, MD, Medical Director, North America, UnitedHealthcare Global

 

Kate Ward, Product Director, Expatriate Health and Well-being Solutions, UnitedHealthcare Global


2:00–3:00 PM CT

RECENT TRENDS IN INTERNATIONAL TELEMEDICINE SERVICES AT GEOBLUE

 

Introduction: Jarrett Fowler, Director, USCIPP, NCHL

Evelyn Duvivier, MD, Medical Officer, GeoBlue

Noelle Weinrich, Director, Product, GeoBlue

 

THURSDAY, AUGUST 26

 

10:00 AM CT

WELCOME AND OVERVIEW OF THE DAY FROM FURST GROUP/NUBRICK PARTNERS

Kevin Reddy, Principal, Furst Group
 

10:00–11:00 AM CT

 

CLEVELAND CLINIC LONDON

Introduction: Jarrett Fowler, Director, USCIPP, NCHL

Travis Laird, Chief Business Operations Officer, Cleveland Clinic London

 

11:30 AM–12:30 PM CT

EVOLVING BUSINESS MODELS: COMBINING NATIONAL AND INTERNATIONAL DESTINATION MEDICINE STRATEGIES AT US HOSPITALS

 

Introduction: Jarrett Fowler, Director, USCIPP, NCHL

Ilan Goldman, International Patient Program Specialist, Cincinnati Children's

Jean Luchini, RN, Care Manager, Destination Excellence, Cincinnati Children's

Jonathan Torrens-Burton, Operations Administrator, International Operations, Mayo Clinic

Stacey A. Rizza, MD, International Clinical Practice Committee Chair; Executive Medical Director, Asia-Pacific (APAC) Corridor, International Practice; Professor of Medicine and Consultant, Division of Infectious Diseases, Department of Internal Medicine, Mayo Clinic

José Solís-Padilla, Senior Global Business Director, Americas, Mayo Clinic

Marie Brillo Spencer, JD, Access Manager, Patient Navigation and Business Services, University of California, Los Angeles (UCLA) Health
 

Speakers